Visitor
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4 Messages
Need refund
I have been double billed for 19 months and need my money back. It is illegal to deny me.
moved from Accra number [Edited: "Personal Information"]. In Aug 2023 and Comcast continued taking money on that acct until march 2025. Where I was also paying for new services
on acct number [Edited: "Personal Information"].
I have been lied to belittled and abused at a time I am healing from cancer treatments.
I fought cancer and will fight this until the right thing is done.
this is a disgrace, they way the company has behaved.
i will look forward to seeing what this does.
XfinityThomasA
Official Employee
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4K Messages
4 days ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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user_32jgfs
Visitor
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4 Messages
2 days ago
I have been torched trying to get my money which was incorrectly billed and taken through auto pay for 19 month.
this has been a nightmare - now told to direct message -
forget it I have spent my time to get your company which takes money quickly and incorrectly and illegally.
take care of this and do what’s right.
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