Visitor
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1 Message
Need private billing and bulk account support in writing
My signed in account is redirected to Xfinity Communities because service is included at the address, but Xfinity Assistant transferred me to a dedicated team and left the written chat first in line without an agent. I also have an unresolved duplicate equipment billing dispute and an open refund case. I need an official employee to move this case into private messaging with Xfinity Support so the community rate, equipment ledger, and refund can be resolved in writing. Please do not ask me to call. I will provide account details only in private.
XfinityVictor
Official Employee
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2.4K Messages
4 hours ago
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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