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Absuhrd
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Visitor

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1 Message

09/16/2026 4:50 PM

Need online help with 2 Gig retention pricing after promotions expired

My 2 Gig Internet promotional discounts recently expired and my monthly bill increased by roughly 50% even though my service did not change.

I worked with a live-chat agent today and was offered a new 5-year 2 Gig pricing arrangement, but the offer required adding an Xfinity Mobile line. We were unable to complete it because my current phone is carrier-locked and I do not have a spare device.

I would like an Xfinity employee to review my account for the best available 2 Gig Internet retention/loyalty pricing, ideally without requiring me to purchase another mobile device. I want to keep my current Internet speed, unlimited data, and Xfinity gateway.

I prefer to resolve this entirely online and can provide my account details privately when requested.

Question

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Updated 

3 hours ago

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XfinityAdrienne

Official Employee

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2.3K Messages

3 hours ago

Good Morning, @Absuhrd! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concern with wanting the best rate available for the services enjoyed within the home. I would be more than happy to dive into the account with you and go through options. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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