Visitor
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4 Messages
Need more affordable tv & internet package
My bill skyrocketed to almost $200 per month for basic cable and internet service.
I primarily use my cable tv to watch sports, but I have found more affordable
options for my tv needs through other companies and streaming services.
I have been a Comcast/Xfinity customer for over 30 years, and wanted to
receive a better deal for my cable tv and internet package before I canceled my
Comcast/Xfinity account. I discovered that Comcast/Xfinity is offering new
customers a $140 deal that is the total monthly amount for the popular tv + internet connect more plans and all of the equipment, fees and taxes.
When I called Comcast/Xfinity to try to receive a better deal as a longtime customer
I was not given any offer, and the representative changed my cable tv Popular plan to
the bare bones Choice tv plan. I am now beyond frustrated at the poor customer service,
and extremely high prices for the unacceptable ordeal of only having a few basic
channels to watch.
I want to receive a more affordable and reasonable package so that I can
remain a longtime Comcast/Xfinity customer, and be able to watch my sports channels
again. Comcast tells me I am a valued longtime customer, but it is obvious that
only new customers are valuable enough to receive affordable services.
Can I receive the Popular TV and Internet Connect More package for less than
$150 per month total including both of the plans, all of the fees (equipment, broadcast tv fee, etc.) and taxes?
CCMartin
Gold Problem Solver
•
2.9K Messages
2 years ago
Hello there! I know how important pricing is to our customers. It's important to me too as a consumer. Local areas have different pricing, however, our Xfinity rewards for the specific tiers that you may be a part of have special perks including discounts, if available. Here is a link to that portion of our website: https://www.xfinity.com/rewards
Our team can double check into available pricing to your account too. Can you send us a private chat message with your full name and full service address? To send the requested information:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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