Need last month's statement from my "old account" which is marked inactive

@XfinityThomasA​ They are not under my past statements. I called and talked to 3 different agents, they told me to go the Xfinity store. I went to the Xfinity store, they said they couldn't help me. and gave me a Customer service phone number. Customer Service said they couldn't help me so now I'm on the phone with my 4th agent. Any advice? 

Thank you for your feedback, @user_41b1eb. Are you logging in as either the Primary User or as an Account Manager in order to view those statements? Also, did you happen to link your Xfinity accounts? As a quick reminder; the Primary user is the account administrator and can access all the account's features and settings. The Manager role allows access to services, settings, and billing features.
The Member role allows access to some services and troubleshooting on an account and limited access to settings but no access to billing settings within the account. The Viewer role allows limited access to services like Xfinity Stream and Xfinity email, and no bill access. 

Learn more about the Differences Between User Roles in Your Xfinity Account.

Primary account. 4th agent told me to go back to the store. Any suggestions? I don't know why it's this hard to get last month's statement!!!

@user_41b1eb - We want you to view your bills in a quick and easy manner, and I'm sorry to learn of the difficulties you encountered up to this point. This is not the experience we want. Clearing cache and cookies, trying from another web browser, and trying from another device would be a few troubleshooting steps I'd try to see if they helped. To be sure I understand; there weren't any error messages or codes it's just that the billing info isn't there for you to click on and view?