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Luckyword1
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1st Reply

Visitor

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4 Messages

Sunday, March 1st, 2026 5:15 PM

Need internet contract term + early termination fee; Legal Agreements won’t load

Hi,
I’m trying to confirm the details of my Xfinity Internet contract. My bill shows a “Contract Discount -$39.00” and says it’s a 24 month contract discount that ends June 10, 2027, and also mentions “Term Contract Applies 12 Month Term Contract On Account.”
I’ve tried to open Legal Agreements and Contracts on xfinity.com in Safari, Chrome, and Chrome Incognito, but I keep getting a “We are having trouble connecting to My Account” error and get logged out. Because of that, I can’t see the actual agreement text.
Could a Comcast/Xfinity rep please:


Confirm what term contract I’m on for Internet (12 or 24 months), and


Tell me what my early termination fee would be if I canceled Internet service today?


I’m happy to move to Direct Message to provide any account details you need.

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4 hours ago

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XfinityThomasC

Official Employee

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3.3K Messages

1 month ago

Hello, @Luckyword1 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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Luckyword1

Visitor

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4 Messages

Hi Thomas, Thanks for your response. I just sent a DM per your instructions. 

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1 month ago

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XfinitySeth

Official Employee

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988 Messages

1 month ago

Hey there Luckyword1 👋 I just wanted to stop by to thank you again for working with our team on your concerns! I'm glad we were able to get your agreement questions answered along with ensuring your services are all operational and online 👍 Should you ever need us in the future, our community is always here for you. Have a great upcoming weekend and take care!

 

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Luckyword1

Visitor

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4 Messages

Hi, Thanks for the helpful service. Separately, I have a new request, and have just sent another DM. Please take a look. Thanks.

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6 hours ago

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XfinityThomasC

Official Employee

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3.3K Messages

Hello @Luckyword1 

 

To port out your Xfinity Mobile number, follow these steps:

  1. Unlock your phone if transferring to another provider.
  2. Request your Xfinity Mobile security PIN online by signing into your account, selecting your device, and navigating to the transfer section.
  3. Provide your new service provider with the security PIN and your account details.
  4. Do not cancel your Xfinity service before the transfer is complete, as it will stop the process.

Once the transfer is initiated, Xfinity will automatically cancel your service for that line upon completion. The process typically takes about 10 minutes.

 

For more details see: https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service

 

To address your addtional questions I will continue in DM. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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XfinityThomasC

Official Employee

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3.3K Messages

@Luckyword1 Thank you for reaching out on the Community Forum for support with your phone porting concerns. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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Luckyword1

Visitor

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4 Messages

4 hours ago

Hi, The DMs were very helpful and informative. Thanks for the helpful service, and have a great day. 

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