Need help with unauthorized plan change

@user_l4l7zn, thanks for taking the time to post on our Xfinity Community Forums page, and thanks @EG for getting it moved over. I appreciate you giving me a chance to look into and resolve your billing concern, @user_l4l7zn. We will be collecting private information to pull up your account, so I ask that you please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.