Need Help With Missing Credits, Incorrect Charges, and Unresolved Promotions

Hello, I’m hoping someone can assist with several ongoing account issues that I have been unable to get resolved through chat or phone support.

1. Missing Credits
In September 2025, I had a security system installed. Due to multiple service problems, I removed it and returned the equipment to an Xfinity store in October 2025. During that time, several credits were issued to my account—however, none of these credits ever appeared on my bill. I need help determining what happened to them.

2. Incorrect Charges After TV Equipment Replacement
A technician replaced my cable box and assured me I would not be charged. Despite that, my November 8th bill shows:

• Shipping & handling: $29.95
• Professional install 2–6: $83.33 (this charge may have to do with the security system, in any event, it should have been refunded)
• Technician recovery: $100.00

These charges should not have been billed and should have been refunded.

3. Peacock & Mobile Promotions Not Applied
I am supposed to have:

• A free Peacock subscription
• A free mobile line for 1 year

Because I could not access Peacock without being asked to pay, a representative temporarily added a 3‑month StreamSaver subscription and a $60 credit on November 23rd. That workaround is about to expire, and I have not received any long‑term resolution. Also, I see the StreamSaver subscription cost has increased to $18.  I should receive a refund of $3.

Additionally, I have two mobile lines, and neither is free, despite the promotion.

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I’ve tried multiple times to get assistance through chat and phone, but I keep getting transferred without answers. I would really appreciate help from someone who can review my account and correct these billing and promotional issues.

Thank you.