Visitor
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1 Message
Need help with inactive account billing
Hi, I need help with a billing issue on an inactive Xfinity account. I’m currently unable to call, and Xfinity Assistant won’t connect me with a live agent because the account is inactive. Could an Xfinity representative please help me resolve this through direct message? Thank you!
XfinityRay
Official Employee
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4.4K Messages
14 hours ago
Hi, @user_247247! We can look further into this with you here. We are able to address any billing concerns. I see that you send over a direct message so will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.
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