Need Help with billing question - Absolutely Awful customer service

First let me start by saying that you have the absolute most awful AI / Chatbot setup I have EVER seen. I was struggling just to get my question answered and your AI kept trying to upsell me on a protection plan I DON'T NEED. It should be illegal what you're doing, forcing me to give information to buy a plan before letting me talk to someone. All i want is to talk to someone with a question about a bill I have due. I have 76$ in upcoming charges from EFT returns AND 51$ in due charges for service, even though I JUST paid the month that was due. For the love of god, PLEASE let me talk to an actual person before I completely lose my mind. If it continues on like this I can't stay with xfinity, I can't go through a complete cycle of fury every time I want BASIC customer support. Please tell me who I can talk to about getting these charges reversed. I was out of town with no internet and my bank declined the charges, I paid as soon as I got back, and now I'm being hit with fees that are more than my actual bill, plus an additional bill for a month of service I haven't received. I'd prefer over the phone but now I feel this may be my only way to actually talk to a live person. Please.

Edit: Also just noticed I may be being double-billed. I paid for the month of Feb, on the 20th. According to, y'know, CALENDERS, I should be due on March 20th. Why was I hit with another charge on March 3rd? And then Charged fees on top?