Need help with bill assistance plan

user_nefg7v I hear your frustration, and I'm truly sorry for the trouble you've had getting set up on a payment plan. I can only imagine how upsetting this must be, especially after spending so much time trying to resolve it. I want to help make this right. If you'd like, I can review your account with you and help you navigate the process of setting up a payment arrangement. While I can't do it for you, I can guide you through the steps and help ensure it's set up correctly this time.

 

Please send me a direct message with your full name, service address, and account number. From there, I can look into this for you and offer the support you need.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

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Press Enter to send it