Need help will billing being raised continously!
I've been dealing with xfinity chat for the pass three months to get my regular bill of $59.99 per month restored. Woke up one day and it is now $85+. If you look at my billing history im always late paying my regular 59 because i cannot afford it so I end up paying $65 because of late fees. Now they raised it to $85, I absoloutely cannot afford that. Been an xfinity customer for years! Started off on a $30 plan, then 49, then 59, now being moved to 85!
I heard everything there is to hear from xfinity chat associates. I've been told numerous times that my bill has been corrected and will take 24 to 48 hours to reflect. I wait and wait and no change! I end up taking to them again and they say they will credit me $20 to help with having to overpay while they fix the issue. When it comes bill time I never get the credit and when I contact customer chat they say they have no record of me getting credit. Even when expressing to them I cannot pay that much they still try to upsell me on a more expensive package and try to sell me mobile services on top of that. Thats wild, even when I tell them i cant buy it even if i wanted to cause i dont have the money they still try to do a sales pitch for a more expensive package.
eventually I get promised my bill will be adjusted back to $59.99 and to just wait for the backend loyalty team to do the rest. Contacted chat again today because my bill hasnt been fixed and the chat person tried to upsell me using the same words verbatim that every chat agent used for the pass 3 months. Totally ignoring everything I said. I'm exhausted and just want my regular speed and bill at $59.99!