1 Message
Need help w my bill and restore service
My bill is $368.00 I can't pay it in full but I really want and need my internet to be on. My children need it for school . Is there anyway of paying it in payments but also to please get my service back on.
EG
Expert
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106.6K Messages
12 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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1.9K Messages
12 days ago
Hello, @user_ezrev2
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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