2 Messages
Need help to set up a payment arrangement
Hello,
My service is due to be disconnected tomorrow, 08/17/2023. I had scheduled a payment for today but unfortunately I am unable to pay due to some emergency situation.
However I need the internet on for work.
Is there a payment arrangement I can set up so I do not lose service?
Please help. Thanks
XfinityShawn
Official Employee
•
1.4K Messages
2 years ago
@K_wanjiru Our team can look into this for you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
1
0
XfinityShawn
Official Employee
•
1.4K Messages
2 years ago
@K_wanjiru I appreciate you sending us a direct message, and we will continue to help you there.
0
0