Need help to get the 5-year 1GB Internet Plan for $50/month

I keep seeing Xfinity ads for 5-years of 1GB Internet service for $50/month and a free modem. I feel like I'm getting ripped off by paying more. I need help from someone at Xfinity to change my plan.

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XfinityEva

Official Employee

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2.5K Messages

3 hours ago

@E550m

I completely understand how this can feel, and I really appreciate you taking the time to share your concerns with us. These specific offers are reserved for new customers, and when you first started your services, you were also able to take advantage of introductory promotions. We always do our best to keep our pricing and offers as competitive as possible for all customers.

Have you had a chance to look at the current deals available on your account? I’d truly be happy to review them with you and see what options might help.

You can check out the options on your account by signing in at: https://www.xfinity.com/planbuilder or send us a direct message with your full name and service address to get started.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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E550m

Regular Visitor

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8 Messages

Why would you discriminate against your loyal customers by charging them more than new customers? Shouldn't loyal customers who have been with a company for over a decade be rewarded with the lowest rate? This doesn't make any sense.

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2 hours ago

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XfinityEva

Official Employee

•

2.5K Messages

@E550m I completely understand why this feels frustrating, it can be really disheartening, especially after being a loyal customer for so many years. We truly value that kind of long-term relationship, and I’m really glad you shared how this is coming across.

If you’re open to it, I’d really appreciate the chance to review your account with you and see if there are any current options that might better fit your needs. We genuinely want you to feel taken care of and confident in your service with us. To get started, please send a direct message with your full name and service address.

To send a direct message:

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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2 hours ago

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E550m

Need help to get the 5-year 1GB Internet Plan for $50/month

XfinityEva

E550m

XfinityEva

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