Skip to main content
user_zyj3qz
1st Topic

Visitor

 • 

1 Message

Saturday, November 8th, 2025

Need help to cancel service!

No luck via phone call or chat. I have transcripts saved of chat support saying they had canceled my service yet I never received any confirmation and my account still shows active. Will escalate if I have to. This is beyond frustrating.

Question

 • 

Updated 

7 hours ago

8

2

0

Oldest First
Selected Oldest First
XfinityGabriel

Official Employee

 • 

2.8K Messages

8 hours ago

 

user_zyj3qz, Hi there! Thanks for taking some of your precious time to reach out to XFINITY. We will surely miss your business. I can understand where you are coming from with the services still being active after being advised that the services were cancelled. I am sorry to learn about this experience. You've entered the right support channel. Our team of experts can get to the bottom of this in a timely manner. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

0

0

CancelMyService_123

Visitor

 • 

1 Message

7 hours ago

There is no Direct Message icon on your page. Tried on many different browsers. There are only bell icon and my account icon. I need to cancel too. 

1

0

XfinityOrlandoM

Official Employee

 • 

2.7K Messages

@CancelMyService_123

Thanks for reaching out to us, if you need help with disconnecting your services I can definitely help you with that.

 Just send me a direct message including your first and last name and complete service address.

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 hours ago

0

forum icon

New to the Community?

Start Here