An online chat agent falsely instructed me to drive to a retail store to get replacement cards. I am requesting an official corporate employee to open a secure ticket to either mail replacement cards to my service address or issue as credit for upcoming charges
I’m really sorry, @scoturq you’re running into this, having multiple refund cards expire before you’re able to use them is definitely frustrating, and I can understand why you’d want to get that taken care of as soon as possible. We can absolutely help point you in the right direction to have those reissued or replaced. In most cases, expired refund cards can still be addressed, but we’ll need to review the details to see what options are available for each one. When you have a moment, please send us a Direct Message with your full name and service address, and we’ll take a closer look and guide you through the next steps to get this resolved. We’re here to help and want to make sure you’re able to access those funds 💙
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
scoturq
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3 hours ago
An online chat agent falsely instructed me to drive to a retail store to get replacement cards. I am requesting an official corporate employee to open a secure ticket to either mail replacement cards to my service address or issue as credit for upcoming charges
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