mkm2525's profile

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1 Message

Mon, Nov 2, 2020 2:00 PM

Need help re: contract

Hello, I hope you're having a nice day and staying well. I really need to speak to someone about my bill - 10 months ago I signed up for a two year wifi and cable contract - 69.99 for the first 12 months, and 89.99 for the second 12 months. I've checked and the "non-promotional" price for this plan has since increased to 109.99 - a huge $40 increase from what I currently pay. This would be unaffordable to me even in normal circumstances, but I have also lost my job and a very significant amount of income, so this is truly not doable for me. Can I please speak to someone about freezing my current price? At the time I signed this contract the circumstances of this year were truly unforeseeable. Thank you for your understanding.


Official Employee


2.5K Messages

8 m ago

Hi, mkm2525. Thank you for your kind words! We hope the same for you. Everything you said makes sense and we want to do our best to help you out. If you can please send me a PM with your first and last name, we can take a deeper look and see what options we may have for you. 


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  


Thank you. We look forward to helping out. 🙂

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