Need help lowering my current TV and Internet bill

My monthly Xfinity TV and Internet bill has gotten too expensive. I'd like an Xfinity representative to review my account and current promotions to see what options are available to substantially lower my monthly cost while keeping comparable service. I'd prefer to handle this through messaging rather than by phone.

Responses

Oldest First

Selected Oldest First

EG

Expert

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120.2K Messages

1 hour ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJosephA

Official Employee

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2.4K Messages

54 minutes ago

Hello, @user_k1aher how are you? We can help you with your account. We will just need to work in a direct message to review account details and offers. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

Billing

user_k1aher

Need help lowering my current TV and Internet bill

EG

XfinityJosephA

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