Need help lowering bill

I signed up for a promotion deal in 2024. The time came for the price to go up but $135 from $85 is ridiculous especially when i paid for the Gateway in full to avoid rental fees. Not only has the price went up the service got worse. Videos never buffered during the promo period now videos randomly freeze or take forever to buffer during rewind/fast forward.

Now I’m checking different Wifi packages & I see my current package is listed at 119 before tax. I need my bill adjusted or I’ll be switching services that price jump on just wifi packages alone over 2 years is disgusting.

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XfinityDilary

Official Employee

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3.4K Messages

3 hours ago

Thanks for posting on our community forums, user_cs678. I understand how frustrating that price increase must feel, especially after your promotion ended and with the service not performing as expected. I’d be happy to review your current plan, billing, and available options with you to see what adjustments can be made and help improve your experience. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_cs678

Need help lowering bill

XfinityDilary

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