Visitor
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1 Message
Need help getting billing credit
I have been getting the run-around and need a way to further escalate my billing credit issue.
I have chatted with multiple agents and spoke on the phone with multiple agents over the last few months. I thought this issue was finally solved and was directed to take the ticket number the last agent gave me to my local store to have the credit applied to my account. When I went to the local Xfinity store, I was told they could not do anything about crediting my account, that the agent I spoke with must have assumed I was going to go to a corporate Xfinity location (which is several hundred miles away). I was then told (at the store) that I would have to contact someone by phone, again, and have them credit my account.
When I spoke with someone again today, I was told I could not get the full amount I am owed credited to my account, that he could give me a fraction of the amount AND it would have to be broken up into multiple credits that I would have to call about EVERY month to have added to my account. I told him this was unacceptable and that I needed to speak to someone else. He told me there was nothing else that could be done and that he would add $30 credit to my account today, which he went ahead and did. $30 is a tiny portion of the credit we are owed. I have never been as upset with customer service as this call made me.
I need someone to fix this situation as soon as possible and not have to drag this out for months and months. Please, help me sort this out!!
Accepted Solution
XfinityBenny
Official Employee
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1.4K Messages
2 months ago
@user_5t9iw4 Thanks for adding a post to the community. This https://www.xfinity.com/support/articles/credit-xfinity-assistant page shows the ways to get a credit added to your account. What was the credit for?
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Accepted Solution
XfinityJon
Official Employee
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1.2K Messages
2 months ago
Thank you very much for working with us through direct messaging. I am glad we were able to resolve your concern. Have a great weekend. If we can assist you with any other concerns in the future, we are happy to help.
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RoboChef46360
Visitor
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12 Messages
7 hours ago
Shoot. They promise you one thing and 4 months later it all switches and all the bots say it must of been a computer glitch.
So since they have us pay mobile and Wi-Fi separate, they take out my mobile when I get my disability check. And they were supposed to take out the Wi-Fi at the same time. After the third, which they did until 4 months later, they decided to take out a extra mobile payment towards the end of the month, which caused me to have overdraft charge that I owed the bank. . So I called the next month on January and Feburary. I don't have a store here to go to talk about bill with the employees people. So they try to refund 15 bucks or something. But they're saying now that I gotta pay almost 200 bucks just to have the wifi it turned on now my phone's turned on. But it's very slow, very slow. Just like the internet's been so my phone is paid up-to-date so when I spoke to the live person through chat apparently
Said, I have a overdue balance of like $4 or 23 cents or something like that. Now remind you they take out that payment every single month. Every year for that amount, I've never been late. It's always been paid, and they're going to try to say that I have a $3 late charge on my phone bill.. And that's where they get sneaky. They wanna bill it in 2 spots. We'll guess what? Now they're probably gonna have the phone done too. I have to DoorDash to work a little bit each month. We'll, I can't work now. I told them thru chat I dont want wifi untill this is figured out. And I have 3 or 4 od charges at bank from there nonsince..
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