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user_canm7u
1st Topic

2 Messages

Sunday, December 3rd, 2023 3:44 PM

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Need Help from Xfinity Customer Service in Billing Department

Hello,

I have been trying too get my autopay to work with banking account number. It used to work, and now I am getting messages on the Xfinity websire that "customer has been blocked from using bank instrument".  I have called numerous times and get an oversea customer service rep who are not able to fix problem.  I need to escalate this to manager to get this rectified.  I have spent several hours trying to get this fixed and request to speak someone who can look at my account and get this fixed.

Thank you.

Question

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Updated 

1 year ago

47

1

0

XfinityBenjaminM

Official Employee

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2.1K Messages

1 year ago

@user_canm7u Hello! Thank you for reaching out to us here on our Community Forum. Can you try clearing out your cookies and cache on the browser you are using and see if it works properly after that?

2

0

user_canm7u

2 Messages

Thank you. I cleared out cookies and tried again.  I received the following message, " You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time."

Are you able to have a quick discussion to see if we can get this issue resolved?

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2.1K Messages

@user_canm7u   You read our minds! Yes, please send us a Direct Message with your full name and address so we can investigate this further. Here are instructions on how to send us a DM in case you need them:

 

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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