Visitor
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1 Message
Need help cancelling old account
I moved from washington to New Mexico in July and switched my service to NM in June, online first then on the phone. I had a serviced disruption in NM because the change hadn't been made properly and spend multiple days in chat and on the phone getting that resolved.. I thought my washington serive had been cancelled until I started getting emails. I called again last week and spent an hour on the phone and was assured it was closed and I wans't liable for the outstanding serive as they could see I had not used any data in Washington since June. The house is being sold next week and I need this resolved. I refuse to deal with any further front line support. I need this escalated and resolved immediately let me know what you need.
XfinityRay
Official Employee
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3.3K Messages
15 hours ago
Hello, @user_87zgqg! I hope you are all settled in at your new home in NM! I understand feeling frustrating with this not being resolved. We will be your last stop, and are happy to help further with the WA account to ensure everything is correct. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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