Visitor
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2 Messages
Need help adding xFi Complete to current promo plan.
I am trying to add the $25 xFi Complete add-on to my existing promo plan. The automated chat bot refuses to connect me to a human agent, and I want to make sure my base plan and current discounts are not changed. Can an official employee help me process this?
XfinityRay
Official Employee
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4.2K Messages
7 hours ago
Greetings, @user_s6gpur! We can help with getting xFi Complete added to your existing internet plan. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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