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Visitor

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2 Messages

Monday, November 13th, 2023 12:23 AM

need help accessing a bill from a previous account

hello i moved in 2021 into my home in 2022 i was going to move to the city for work but quickly after leaving moved back , i need my bills from january - november 

of 2022 for my home address 

Accepted Solution

Official Employee

 • 

529 Messages

17 days ago

Thank you very much for reaching out to us here @Sherrera22312. I will be happy to look into any billing question from here for you. Could you send me a direct message with the full name and complete address for that service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Visitor

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2 Messages

Thank you somebody reached out and I got my bills ! 💪🏼

Official Employee

 • 

208 Messages

@Sherrera22312 I'm glad you got everything taken care of. Please do not hesitate to reach out to us here if we can assist with anything in the future. Have a wonderful day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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