Need customer support - where is this direct message button on forums?? [Edited]

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

@user_0v4r37, we have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Message to an Official Employee of the Xfinity Community Forum, is a violation of Forums Guidelines. In the future we ask that you pleas find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct message. 

It was a pleasure, @user_0v4r37 working with you in private and getting you taken care of. Please don't hesitate to reach back out if you ever have any further questions or concerns, we'll always be here to get you taken care of.-Richard

Thanks again for reaching out to us @user_0v4r37! I’m glad we had the opportunity to lower the bill by signing you up for a new promotion. Have a great rest of your weekend!