U

Visitor

 • 

1 Message

Tuesday, July 1st, 2025 3:13 PM

Need corrected billing address

City and zip code are not correct on my account.  This is causing issues for me to be reimbursed for this bill.

Official Employee

 • 

3.4K Messages

2 days ago

 

user_hosbzk Thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand the concern if you are running into errors getting reimbursement if the city and zip are not correct. I'm happy to take a look into this further with you. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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