Visitor
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2 Messages
Need collections help cannot DM
Ive been trying to get help for 7 hours regarding a duplicate account that was charged off. I cannot get help on the phone and there is no bubble to DM here. I need help!!!!
Visitor
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2 Messages
Ive been trying to get help for 7 hours regarding a duplicate account that was charged off. I cannot get help on the phone and there is no bubble to DM here. I need help!!!!
EG
Expert
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122.8K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.7K Messages
1 day ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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user_2a82wb
Visitor
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2 Messages
32 minutes ago
I Already did that and no one has answered my DM. So now what? I have been out of service for multiple days, cannot get help on chat or the phone. I need the services I paid for!!!! Answer my DM or help me!!
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