need collection department number the number given was 8777988914 , it is incorrect and i need to get refund.

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hi there user_uanwr8, thanks for taking the time to reach out here on the community forums! I'm sorry to hear you were charged for services that weren't in use. Our team would be more than happy to look over the account to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

Here are detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message