Visitor
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1 Message
Need Billing Support
I added mobile service to my internet service, and there have been several problems.
1) to get the mobile service added, I was REQUIRED to sign up for automatic payments, but only the mobile payments were taken automatically, and no payments for internet have been taken!
Now I have late fees and a disconnection notice for my internet service! When I signed up for automatic payments, it was supposed to cover both services.
2) I was using wifi and for one reason or another, it charged me for mobile service, However it happened, there was no notification that I was at my limit and would be charged an overage.
If I was sent a bill this would have never happened. I did not sign up for automatic payments to write you a blank check for any amount you want. It should be a set amount every month. Not variable.
I want the overage charges reversed and the late fees removed please.
XfinityChelseaB
Official Employee
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2K Messages
21 hours ago
Hello @user_7yg1v6, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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