Visitor

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1 Message

Tuesday, September 1st, 2026 8:56 PM

Need billing assistance with plan renewal

Hello, my promotional rate expired and my bill increased significantly. I am looking for assistance exploring new promotions. Please send me a private message link to discuss my account securely. I have tried using the Xfinity support but it will not connect me with a real person no matter how many times I ask.

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Official Employee

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3.6K Messages

1 hour ago

user_uc5bsk Thank you for reaching out to us over our Xfinity Community Forum. Our team would be more than happy to review your account, and see what promotional options may be available to you at this time. We may uncover possible Mobile savings for you if you haven't joined Xfinity Mobile yet. Our Xfinity Mobile service has helped our members save money from their current carrier, you could be next! We just updated our data plans, the first line of Mobile Select is starting at $30.00 per month or $45.00 per month for Mobile Plus. Have you considered switching mobile providers, or are you already a Xfinity Mobile member? 

 

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