2 Messages
Need bill over email
I got this email today:
Your bill is available to view online
Your Apr 25 - May 24 billing cycle has ended. Your bill statement is $4.70 and will automatically be charged to your Visa on file on Jun 14.You can also view your bill and pay early by downloading and signing into the Xfinity app.
Can you please share bill/invoice corresponding to the bill amount $4.70 mentioned in this email? I am not able to see the bill in Xfinity app.
My mobile line [Edited: "Personal Information"] is a free line for 12 months under internet bundle so I am not supposed to get any bill.
Last month also I received similar email with $39.28 bill amount and my card on file ending [Edited: "Personal Information"] got changed for this amount and then I had to file dispute for the transaction. I don't want that to happen again.
Account numbers on my profile:
Account number1: [Edited: "Personal Information"] - closed
Account number2: [Edited: "Personal Information"] - inactive
Account number3: [Edited: "Personal Information"] - active
Thanks
Vimal [Edited: "Personal Information"]
XfinityKassie
Official Employee
•
1.8K Messages
2 days ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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