Visitor
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1 Message
Need assistance with Xfinity Mobile promotional discount extension.
Hello, my name is Miguel. I have 4 lines and my 1-year unlimited line discount is expiring soon. I called customer service but they could not offer any extensions or new promotions. I want to keep my lines with Xfinity but I need assistance reviewing my bill/promotions so my monthly rate doesn't jump. Thank you.
XfinityLinda
Official Employee
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2.6K Messages
7 days ago
Thanks for meeting us here in our community about your Xfinity Mobile billing, @user_dmwvga. We're happy to help and look into your bill with you. If we may, please send us a Direct Message with your name and address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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