Contributor
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51 Messages
Need Assistance with Double Payment on Bill
I mistakenly made a double payment on my bill today. I would appreciate some assistance on the correct procedure to refund one of the payments, if possible. If a refund is not possible, what are my options? Will the double payment be a credit on next month's statement? Please let me know how to correct my mistake. Thank you.
XfinityAmira
Official Employee
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4.9K Messages
2 months ago
Hi dacr60! Thanks for visiting our Xfinity Forum, and we appreciate you being a customer with us. The policy for a double payment involves issuing refunds to customers who have created a credit balance on their account due to overpayment. If a customer mistakenly pays more than their bill, resulting in a credit balance that exceeds a full month of services, we can issue a refund. Refunds are not issued for service credit adjustments or fee credits on active accounts.
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