Visitor
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1 Message
Need assistance with a closed account billing correction
Hello, I am trying to resolve an incorrect balance on a closed account following an equipment return. Could an official employee please reply so I can send a private direct message?
XfinityDena
Official Employee
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4.3K Messages
12 hours ago
@user_scqfvk
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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