Visitor
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1 Message
Need assistance scheduling a specific disconnection date
"Hello, I have tried calling and using live chat multiple times to schedule a disconnection date for my service, but the lines keep getting disconnected. I own all my equipment outright. I need an official digital support agent to help me schedule my final cancellation date via private message. Thank you."
XfinityBradM
Official Employee
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1.4K Messages
2 hours ago
@user_00upa4 Our team can assist with getting changes made to accounts. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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