Need assistance canceling internet service.

@user_sjq23y

Thanks for reaching out to us, we do hate to lose you as a customer, but we understand your concerns.

Please send me a direct message including your first and last name and complete service address.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_sjq23y

Thanks for reaching our to us, I’m glad we were able to resolve your concerns. We do hope to be able to service you again. Feel free to reach out to us anytime