Visitor
•
2 Messages
Need assistance asap urgent mstter
Regarding all xfinity services
internet
cable
home security
mobile
my dad passed sway and no one can help me no one knows what they are doing or understand what I’m trying to accomplish
Visitor
•
2 Messages
Regarding all xfinity services
internet
cable
home security
mobile
my dad passed sway and no one can help me no one knows what they are doing or understand what I’m trying to accomplish
XfinityRay
Official Employee
•
3.3K Messages
10 hours ago
Hi there, @user_kkaaxb! I am terribly sorry to hear about your dad! We send best wishes to you and your family. We are happy to help further with the services. This link also shows options for the account, https://www.xfinity.com/support/articles/account-holder-passed-away. Please send us a direct message with your full name and your dad's complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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