Visitor
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1 Message
"Need an itemized device payoff receipt for switched lines for carrier reimbursement."
Need an itemized device payoff receipt for switched lines for carrier reimbursement. And no, it is not found in the pdf version of my bills and no, the xfinity customer service people cannot help me as they are incompetent. So, how do I go about getting this receipt?
XfinityDuron
Official Employee
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990 Messages
38 minutes ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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