Need an Actual Resolution

August 20th, requested Move/Transfer of service to start at the new address on the 29th
August 25th, noticed my internet at the old, but still current at the time, address had been disconnected
My account said that I missed a payment, so I submitted my payment but still didn't have service
I checked my statements and found that I was paid-up until September 3rd and shouldn't have been charged
Sat on the phone for 1hr 54min, passed off to 4 different people, finally got internet back but a bunch of different accounts were created in the process

August 29th, moved into the new address and found that I still didn't have service
Sat on the phone for 2hr 6min and still didn't have service until the next morning (8/30) when I activated via Xfinity app
Supposedly was getting reimbursed for the $51.22 unnecessary charge onto my checking account until I received a letter stating I'm only getting $14 back and must return my equipment