Need account help

My bill almost doubled month over month and had an add-on I don't recall authorizing. Need help.

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XfinityKassie

Official Employee

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2.7K Messages

9 days ago

user_im4xy7 Good morning! Thank you for reaching out to our Xfnity Forums for assistance with your billing. I'd be happy to assist you with your pricing today. It sounds like you may have had a promotion expire. This can be found on page 3 of your statement, along with the messages section. Are you able to pull the details and determine if this is the case, and not one time charges that are impacting your statement amount?

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user_im4xy7

Visitor

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4 Messages

I went to the bill and it's showing that amount as if it's the normal recurring charge. Also see an add-on for xFi complete for $25.00. What options are available to decrease the bill without impacting the bandwidth?

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8 days ago

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user_im4xy7

Visitor

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4 Messages

Went back to July and yes, promotional discount on service and XFi complete both ended early August.

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8 days ago

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XfinityKassie

Official Employee

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2.7K Messages

user_im4xy7 Gotcha! Some of our older promotions have xFi Complete as a seperate line item and charge. I'd be happy to review over some options that we currently have available that include the modem rental, unlimited data, and advanced security. Since I'll need to gather some account details, please send a Direct Message with your name and service address.

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 days ago

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user_im4xy7

Visitor

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4 Messages

I sent a DM with the instructions you provided.

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8 days ago

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XfinityKassie

Official Employee

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2.7K Messages

user_im4xy7 Thank you! I have received your DM, and look forward to working with you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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8 days ago

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XfinityJeffB

Official Employee

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642 Messages

4 hours ago

Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

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Need account help

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