Need a refund

So my bill was generated on 2/12, I paid immediately and wound up switching services on 2/20. My fiancee switched from xfinity to my new account the same day as well. I'm not quite sure when my autopay was set up to come out. Hers came out on 3/2. But now, when I called about a refund they said my girl would be getting hers and I'm not owed anything. Now please correct me if I'm wrong, last I knew the bills were generated a few days before the cycle started and autopay came out about 20 days into the cycle. If I paid the same day the bill was generated, then shouldn't I be receiving a reimbursement??

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XfinityKassie

Official Employee

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2.4K Messages

10 hours ago

user_3a8sws Good afternoon! Thank you for reaching out to our Xfinity Forums Team for assistance with your billing concerns. You are on the right track, that is a typical billing cycle. While we bill in advance, typically by the time Autopay hits, your into your billing cycle most of the way. Or if you take a look at your last statement, it will show at the top the timeframe we are billing for, and how that lines up with the changes made. I'd be happy to take a look, and give you some more specific details and answers. When you get a moment please send a Direct Message with your name, and service address.

Click "Sign In" if necessary
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Billing

user_3a8sws

Need a refund

XfinityKassie

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