user_42y83m Hello and thank you for reaching out via our Xfinity Community Forums. I understand your frustration. It can be incredibly frustrating when you need to speak with a person and an AI assistant isn't able to resolve your issue.I apologize for the inconvenience you're experiencing. Let me see if I can assist you directly. Could you please tell me what issue you're having? Please know that I'm here to help in any way I can and I'll do my best to find a resolution that works for you.
I am having problem starting my Xfinity tv to work and it’s been over a week before that I was on the phone with different agent that couldn’t help me. Why I’m I paying for something that doesn’t work
user_jrzhvt I'm sorry to hear that you're having issues with your TV box. Our team is available to help troubleshoot this with you, or you can also use the Xfinity app to run diagnostics and automatic troubleshooting. If you'd like us to help, please send our team a direct message with your full name and address.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChristy
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