NCTUE Issue

I need to resolve an account from 5/1/2017. It's still showing up in NCTUE with a current balance amount of -0.20. It's being reported from 5/2024 to 2/2026 with D account status. I moved 4/2024 and am still an Xfinity customer. I need to get this rectified. The account number is different from my current one.

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XfinityQuemekia

Official Employee

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1K Messages

6 hours ago

We'll be more than happy to take a further look @meekeral, you have definitely come to the right place for assistance.

To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated the account in question.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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meekeral

NCTUE Issue

XfinityQuemekia

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