Visitor
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2 Messages
Name spelled wrong in the bill
My last name last letter is wrongly spelled as "I" and it should be "Y". I have updated the details in the application in the account settings, and selecting "Xfinity ID and security" to make the necessary changes. But still no change in my bill. Please rectify this ASAP.
Accepted Solution
XfinityMatthew
Official Employee
•
909 Messages
3 days ago
Hello @user_1sb44b We can double-check the account to make sure the change was correctly made. But it still may take 1-2 billing cycles for the actual bill to update. Please send us a direct message with your full name and the service address and we can check it all.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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