Visitor
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1 Message
Name in billing statement
Hi, I need some help adding my name to the billing statements. I'm not the primary account holder, but I'm listed as a Manager and share the payment. I needed this for proof of residency purposes. Would someone be able to help me with this? Thank you.
XfinityJon
Official Employee
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1.9K Messages
3 hours ago
Good afternoon user_qr4fyk. You have reached the right team, and I will be happy to assist with your request. Since this specific request does require our team to access your account I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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