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user_lbqaxi
1st Topic

3 Messages

Tuesday, April 23rd, 2024 1:32 AM

Closed

Name change on billing statement

My friend has left the US made me as a primary user of the Xfinity account. The account section and email are all in my name however my friend's name is still being displayed on the bill. How can I change the bill to have my name on it?

Question

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Updated 

2 years ago

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Oldest First
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EG

Expert

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114.9K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityEricB

Official Employee

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2.8K Messages

2 years ago

 

user_lbqaxi Are you still in touch with the account holder? We can put in a request to change the name on the account, but it will require sending in documents from both you and the account holder to get completed for security reasons. Normally we just say both parties go into a store, but as they are out of the US this option would be your best option. 

 

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user_lbqaxi

3 Messages

Yes, I am still in touch. Can you put in a request to change the name on the account? What kind of documents will you need?

2 years ago

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XfinityVictor

Official Employee

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1.9K Messages

 

user_lbqaxi I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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2 years ago

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