Name change on billing statement

My friend has recently made me as a primary user of Xfinity account. Even the billing section and all other details in the app are on my name, but even then my friend's name is being displayed on the bill. I need your help in changing the name on the bill to be my name.

Responses

XfinityJamesC

Official Employee

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2.1K Messages

2 years ago

Greetings, @user_9258bc ! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your account. You have definitely come to the right place for assistance.

In order for the account to be fully in your name, you will need to complete an Account Change Request. There are a few different ways to do this, but the easiest option would be for you and your friend to visit an Xfinity Store together, where both of you can present a valid government issued picture identification (Driver's License, State Photo ID, Passport, Military Card, etc.). Our amazing Xfinity Representatives at the store can process the Account Change Request on the spot, and place the account in your name.

If you are not able to come in to the store, we can create a ticket for you to complete the process electronically. There are a few more steps involved, but it would save you a trip to the store. Please let me know if that would be a better option for you.

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user_9258bc

2 Messages

@XfinityJamesC Thank you for the response James. I would like to proceed electronically as it would be easier for both of us. Cant I just change the user type(member /manager) in Xfinity app and make the changes?

2 years ago

0

XfinityJamesC

Official Employee

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2.1K Messages

It would be nice if there was a simpler option. Unfortunately, a change of ownership entails changing the financial responsibility for an account, so a signed affidavit needs to be filed, along with some other legal paperwork and documents.

We can send you a document that details all the necessary steps, and provides an FTP link for you to upload the necessary paperwork and documents. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to get the process started.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

BruceW

Gold Problem Solver

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26.3K Messages

2 years ago

... changing the name on the bill to be my name.

As the employee has stated, you need Comcast help to do this. If you haven't already, you might want to check out https://www.xfinity.com/support/articles/change-account-ownership.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Billing

user_9258bc

Name change on billing statement

XfinityJamesC

user_9258bc

XfinityJamesC

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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