Could you please send our team a direct message with your full name and full address? When you reach out to us over social media, there's going to be a slight delay in our responses as we are not an instant chat. For emergencies please contact the proper authorities. To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the "New message" (pencil and paper) icon 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window 5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
Please do not create multiple posts concerning your problem as this is against the Forum Guidelines and the Acceptable Use Policy. Continue to followup with the direct message you were asked to send.
XfinityThomasC
Official Employee
•
2.3K Messages
10 months ago
Hello, @user_boc3al
Could you please send our team a direct message with your full name and full address? When you reach out to us over social media, there's going to be a slight delay in our responses as we are not an instant chat. For emergencies please contact the proper authorities. To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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Again
Expert
•
31.3K Messages
10 months ago
@user_boc3al
Please do not create multiple posts concerning your problem as this is against the Forum Guidelines and the Acceptable Use Policy. Continue to followup with the direct message you were asked to send.
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