Monday, May 27th, 2024 5:52 PM

Nabih [Edited]

PLEASE contact me ASAP. This is an emergency. Am extreme medical emergency. 

Official Employee


1.6K Messages

18 days ago

Hello, @user_boc3al

Could you please send our team a direct message with your full name and full address? When you reach out to us over social media, there's going to be a slight delay in our responses as we are not an instant chat. For emergencies please contact the proper authorities. To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!




30.5K Messages

18 days ago


Please do not create multiple posts concerning your problem as this is against the Forum Guidelines and the Acceptable Use Policy.  Continue to followup with the direct message you were asked to send.

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