Mystery charges for past few months, no one will fix is

Hello and thank you for visiting the Xfinity Community Forums for help with this concern. Has your automatic payment still been deducted besides the additional charges? Has your card been updated or expired? 

We can help with the ticket status and also check what is going on and help from there. Please send us a direct message with your full name and service address to get started. 

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• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it